Well, 2018 is a year where we have witnessed technological advancement, and that has molded the way we live and interact. If we go by the predictions around the powers of Artificial Intelligence, it is evident that this technology will bring a disrupt change in all the domains from Healthcare to Educational and Aeronautics as well.
AI, Bots, Chatbots, and Robots are the answers for better customer service and the rest of the operations too and have taken over the tech space. So, below are few differentiators behind these exciting technologies and what steps you can take to leverage your business.
The Automated Task Planner- Bots
The terminology bot cannot be interchangeably used with Chatbots. Mainly, bots are automated programs that search the internet pages for the specific information. This bot technology is behind all the small tasks we do. For Instance, when the phone recognizes a particular data and asks the user to add to it to their Google calendar, it's the bot technology. So basically, a bot is an application performing an automated task, like setting the alarm, finding restaurants, information about the weather and many more.
Conversing with Technology- Chatbots
Chatbots are highly welcomed by organizations now. These are simple programs designed to interact with humans. While the bots only performed automated tasks without human intervention but chatbots must chat and provide the relevant information to its clients such as checking flight timings, or listing trains for reservations. Chatbots are flexible; they can talk through graphical widgets like- WeChat, WhatsApp, Facebook Messenger, and Hike.
Tasks Performed By Machines- Robot
Robots are created by machines to execute programmed tasks automatically with speed and precision; they are dominating the world now. Robots are found mainly in the industrial sector to perform repetitive tasks in the logistics and the assembly line. The latest development in this industry id=s the humanoid like Sophia, Junko Chihira Erica which resembles humans and is also programmed to mimic humans, their thinking, and their emotions a well.
Myths Behind Chatbots and Robotics
Myth1: AI Powers all Chatbots
Although Chatbots are excellent at answering pre-programmed questions, they go clueless when they are asked complex questions like refinancing student loans, or booking a single room with additional bedding. For the time being, through chatbots, we do have excellent machine learning calculations yet are far from programs that can learn for themselves. There are flow-oriented chatbots minus the machine learning innovation that work with buttons and show predefined answers when a relating button is pressed.
Myth2: Chatbots and Robotics will take over the human jobs
This is a myth, as chatbots reduce the workload from human employees. Chatbots are good at routine jobs like an assembly line, answering FAQ, receiving requests, etc. This will lead to the generation of a new job profile as it requires more human critical thinking CRM etc.
Myth3: Clients dislike Human Interactions
According to Gartner's reports, by 2020 customer's relationship with a brand will be through technology like chatbots, giving fuel to predictions that about 80% of companies will be using chatbots by 2020. Chatbots can be helpful in handling simple queries, but when we talk about empathy, a human assistant is required.
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